The purpose of this document is to establish and regulate the rules of use of the online jewelry store: www.infinitydubai.eu hereinafter (INFINITY DUBAI).
The use of this page, as well as the contracting of the services that are made available to the user, will imply the full and unreserved acceptance of each and every one of these conditions of use and purchase, in addition to the corresponding legal terms .
These general conditions of purchase apply to all commercial transactions carried out in our virtual store and it will be obligatory to accept them before making any purchase, so please read them carefully.
2. General Information
In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, as well as art . 97 of the General Law for the Defense of Consumers and Users, the following data is reflected below:
Owner: INFINITY DUBAI SL
CIF / NIF: B67242933
Registered Office: RAMBLA CATALUNYA 86, 08008 BARCELONA, SPAIN
Contact E-mail: firstname.lastname@example.org
INFINITY DUBAI is dedicated to the activity of selling jewelery.
4. Contents and information provided on the website
The languages used by INFINITY DUBAI on the website will be Spanish and English. INFINITY DUBAI is not responsible for the user’s lack of understanding or understanding of the language of the web, nor for its consequences.
INFINITY DUBAI reserves the right to modify the commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions) at any time. INFINITY DUBAI makes every effort within its means to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, alien at all times to the will of INFINITY DUBAI, it will be immediately corrected. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, INFINITY DUBAI will communicate the error to the customer and the customer will have the right to cancel their purchase at no cost on their part.
The contents of the INFINITY DUBAI website may, at times, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase without any cost on their part.
5. Sales system
Formalization of the purchase
Once the order is formalized, that is, with the acceptance of the general conditions of purchase and the confirmation of the purchase process, INFINITY DUBAI will always send a email to the user confirming the details of the purchase made.
All the prices of the products indicated through the website include VAT and other taxes that may correspond, as well as, where appropriate, the costs corresponding to the shipment of the products. Other than European countries, the customer is responsible for clearing customs procedures including costs according to the laws of their respective country.
7. Applicable taxes
The prices of the products displayed on the website include the Value Added Tax (VAT) that, if applicable, is applicable.
Purchases to be delivered within the territory of any of the member states of the European Union will be subject to VAT. Purchases that must be delivered in the territories of States not members of the European Union, or in the Canary Islands, Ceuta or Melilla will be exempt from VAT.
8. Payment method and shipping costs
The user agrees to pay at the time of ordering. The ticket or proof of purchase corresponding to the purchase order will be available and can be viewed at www.infinitydubai.eu in the “my account” section.
The user must pay the amount corresponding to their order by payment by credit or debit card (Visa, Mastercard, American Express, Visa electron and / or other similar cards).
The user must notify INFINITY DUBAI of any improper or fraudulent charge on the card used to purchases, by email or by phone, in the shortest possible time so that INFINITY DUBAI can take the necessary steps.
INFINITY DUBAI has the highest security measures commercially available in the sector. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol.
Likewise, INFINITY DUBAI states that it does not have access to confidential data regarding the payment method used. Only the Redsys Payment Gateway “Banco Sabadell” has access to this data as a way of managing payments and collections and which are inaccessible to other third parties.
Shipping costs are free.
The cost of shipments outside the peninsula must be consulted in the shipping and returns section, through our customer service channels or in the purchase process itself a.
9. Shipping and product delivery
INFINITY DUBAI undertakes to deliver the product in perfect condition to the address indicated by the user on the order form and which, in any case, must be included within the Community European. In order to optimize delivery, we thank the user to indicate an address where the order can be delivered within normal business hours.
The order will be sent to the delivery address indicated, provided it is within of the European Community. This may be different from the buyer’s address.
INFINITY DUBAI will not be responsible for errors caused in delivery when the delivery address entered by the user in the order form does not correspond to reality or has been omitted.
The deadline set for deliveries It varies depending on the destination, normally within a maximum of 10 working days , as long as the item does not carry personalization, in which case check the actual delivery time, by any enabled communication channel. Consult Shipping and Returns Policies for more details.
For more information, it is important to note that the procedure during this time is as follows: confirmation of order validity, preparation of orders and shipment to through express parcel company. The day the order is on the way, the carrier will normally notify the user by sending an SMS or email.
These deadlines are average, and therefore an estimate. Therefore, they may vary for logistical or force majeure reasons. In cases of delays in deliveries, INFINITY DUBAI will inform its clients as soon as it becomes aware of them.
Each delivery is considered to have been made from the moment in which the transport company makes the product available to the user, which is materialized through the control system used by the transport company.
In the case of delays in the delivery of orders attributable to INFINITY DUBAI, the user may cancel their order in accordance with the procedure described in the “return procedure” section. Delays in delivery will not be considered those cases in which the order has been made available to the user by the transport company within the agreed period and could not be delivered for reasons attributable to the user.
If at the time of delivery the user is absent, the carrier will leave a receipt indicating how to proceed to collect the package.
If 10 business days after departure for delivery The order has not been arranged for delivery, the package will be returned to the INFINITY DUBAI warehouses and the user must bear the shipping and return to origin costs of the merchandise, as well as the possible associated management costs. These expenses will be deducted from the purchase amount of the returned order that will be reimbursed.
If the reason that the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks.
The user must check the good condition of the package with the carrier that, on behalf of INFINITY DUBAI, performs the delivery of the requested product, indicating on the delivery note any anomaly that could be detected in the packaging. If, later, after reviewing the product, the user detects any incident such as blow, breakage, signs of having been opened or any damage caused by the shipment, the latter undertakes to notify INFINITY DUBAI via email within the shortest period of time. Possible time and in a maximum of 7 working days from delivery.
10. Buyer’s Rights and Return Policy
INFINITY DUBAI informs the user of the product’s stock availability.
INFINITY DUBAI will do everything possible to please all its users in demand of the products. However, sometimes, and due to causes that are difficult to control by INFINITY DUBAI, such as human errors or incidents in computer systems, it is possible that the quantity finally in inventories is less, so it will not be possible to proceed with the sale.
In the case of not being able to send you the product, due to its unavailability or other circumstance, we reserve the right to notify you of this fact by email, offering you items of equal quality and value that you can order. If you do not wish to make / change the order for such substitute items, we will refund any amount that you may have paid.
In the event that the product is not available after the order has been placed, the user will be informed by phone or email of the total or partial cancellation of it. The partial cancellation of the order gives the right to the cancellation of the entire order.
Returns and product guarantee policy
INFINITY DUBAI guarantees the quality of all its products. If for any reason the product has a defect or its conditions are not optimal, the customer will have a period of 15 calendar days to request the return of the product.
If a product other than the one requested by the customer were delivered by mistake from INFINITY DUBAI, it will be withdrawn and the correct product will be delivered at no additional charge to the customer.
If the reason for the return is not due to an error by INFINITY DUBAI (the products were served correctly but are not to your liking), INFINITY DUBAI will pay the cost of the products except the shipping costs for return. This amount will be borne by the user and will be deducted from the amount reimbursed for the product that has been returned to him.
INFINITY DUBAI will not be responsible for the expenses caused by those returns that occur without respecting the steps established in this procedure.
The customer will have a period of 3 calendar days from receipt of the order to exercise their right of withdrawal from the purchase made and to return the purchased product.
If for any reason, the user is not satisfied with the order, has received another product in error or has some type of damage You can return it within 3 days of the delivery date.
There are several conditions that the product must meet in order to return it:
• It must not be used.
• It must not have suffered any type of damage.
• The packaging must be the same box where we sent it to you.
• Personalized products do not admit a return except for manufacturing errors.
Procedure for returns
At INFINITY DUBAI we are concerned about the satisfaction of our customers, so we always try to facilitate the purchase and returns process.
1. You have 3 days to proceed with the return of your order. The product must be returned in the same conditions in which it was received, with no apparent signs of. INFINITY DUBAI reserves the right not to accept any item that is not in perfect condition.
2. If you want to make a change (size, other item), you can resend your order and / or contact customer service to adapt your change.
3. How to process a return
Put in a box (if possible, the same box in which you received the order) the items you want to change or return, with a note indicating the reason for the return.
To request the collection, send an email to email@example.com or call our phone at 934672620 , providing us with the following information:
◦ Order number (you can find it in the order confirmation email)
◦ Your name.
◦ Your phone number.
◦ Collection address.
Our After-Sales Service will contact you to confirm the collection. Please have the shipment correctly prepared for when the courier picks up the order at the indicated address.
Once the return is received, our After-sales department will contact you to confirm the refund. The processing time for a return since we receive it is 7-10 days.
You can use only one discount coupon per order and per shopping cart. Coupons are non-refundable, can be used on a single purchase of one or more products, and cannot be exchanged for cash.
Refund of the return amount
From the time the carrier collects the item (s) and we check that everything is correct until we make the return of the corresponding amount, it takes between 4 and 7 working days. Once you have returned the money, in less than 48 hours you will see the income reflected in the statement of movements of your credit card or your bank account if you paid with a debit card. For payments made through Paypal, the procedure is the same and for payments made by transfer it will be 48 hours.
To resolve any doubt you can contact us by sending an email at firstname.lastname@example.org or by calling 934672620
11. Obligations of the client
The client of INFINITY DUBAI must be of legal age and undertakes at all times to provide truthful information about the data requested in the user registration forms or to place the order, and to maintain them updated at all times. The client agrees to accept all the provisions and conditions set out in these General Contracting Conditions, understanding that they include the best possible service will for the type of activity carried out by INFINITY DUBAI. The client declares to be the owner of the bank details provided in the purchase process or to have legal authorization from its legitimate owner.
12. Applicable legislation and competent jurisdiction
The purchases made with INFINITY DUBAI are subject to the legislation of Spain.